Reference

Understand Your Rights Before You Play

These pages set out the conditions that govern your 99buddy account — what we expect from you, what you can expect from us, and how access is determined by your local law and eligible region.

Account EligibilityJurisdiction RulesUser ResponsibilitiesData HandlingPolicy Updates
Explore the Lobby Read FAQ
99buddy Understand Your Rights Before You Play
ACCOUNT SECURITY

How We Handle Your Data and Account Safety

We collect only the data needed to run your account and process transactions through local payment rails like bKash, Nagad, and Rocket. We do not sell personal data to third parties. Our security practices cover how your account credentials are stored, how transactions are verified, and how long we retain your records.

Data Retention

We keep account records for as long as your account is active and for the period required under applicable law. You can request a summary of held data through support.

Cookie Use

Cookies track your session state and preferred device settings. We do not use cookie data for profiling or third-party advertising outside the platform.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you switch devices, the OTP step confirms identity before the session opens.

Requesting Changes

To update your registered details, correct account data, or request deletion, contact support through live chat or email with your account ID and the specific request.

REACH OUR TEAM

Contact Us on Legal or Account Matters

If you have a question about our terms, your account eligibility, or how a specific policy applies to you, our support team handles these directly. Reach out through any of the channels below and we will get back to you with a clear answer — no automated form responses, no runaround.

Live Chat Start a live chat session from your account dashboard. Our support team responds to legal and account queries through this channel during active hours.
Email Support Send your question to our support address for written responses. Useful when you need a record of the exchange for account or eligibility matters.
Account Help Centre Access the help section directly from your logged-in account. Policy documents, term updates, and jurisdiction notices are posted there as they change.

Common Questions About Our Terms and Policies

These are the questions we hear most often about how our legal terms work in practice — eligibility, data, account rights, and what happens when policies change.

Account access depends on your local law and whether your region is currently supported. You must meet the legal age requirement in your country and access the platform from an eligible region.

No. Whether you deposit through bKash, Nagad, or Rocket, the same account terms and eligibility rules apply. The payment method does not alter your legal standing on the platform.

During registration, the platform checks your access region. If you are in an unsupported location, account creation will not proceed. Contact support if you have a specific eligibility query.

Yes. Contact our support team via live chat or email with your account ID and a data request. We will confirm what we hold and provide it within a reasonable timeframe under applicable rules.

We notify account holders through their registered contact details when terms change. Continued use of the account after an update means you accept the revised terms as they stand.

Disputes are handled through our support channels — live chat for faster response, or email if you want a written record. Provide your account ID and the specific decision you are challenging.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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