Reference

How 99buddy Handles Your Personal Data

This Privacy Policy explains what information we collect when you use 99buddy, how we use it, and how you can manage or request changes to your data.

Data collected at account levelbKash, Nagad, Rocket payment contextYour right to access and deleteBangladesh-based account supportCookies and session data explained

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We take a practical, account-level approach to data security. Every piece of information you share — from your registration details to your Rocket or bKash payment references — is handled under strict internal access controls. Only staff with a verified operational need can view your account data. Here is how each area works in practice.

Account Security

Your account is protected by OTP-based login verification sent to your registered mobile number. Any change to your contact details triggers a re-verification step before it takes effect.

Cookies and Session Data

We use session cookies to keep you logged in across pages and to remember your last lobby position. You can clear cookies from your browser settings at any time, though this will log you out.

Data Retention

Account and payment records, including bKash and Nagad transaction references, are kept for as long as required by applicable laws in your region. Closed accounts are flagged for deletion after the mandatory retention window.

Request and Correction Rights

You can request a copy of the data we hold on you, ask us to correct inaccurate details, or submit a deletion request through live chat or email. We confirm receipt of every formal request.

REACH US DIRECTLY

Contact Us About Your Privacy

If you want to know what data we hold, request a correction, or ask us to delete your account information, reach out through any of the channels below. We aim to respond to data-related requests as quickly as our team allows — complex requests tied to payment records, such as bKash or Nagad transaction histories, may need additional verification before we can action them.

Live Chat Open the chat window from your account dashboard. Our support team can handle most data queries, account corrections, and deletion requests directly from there.

Email Support Send your data request to our support email address listed in your account settings. Include your registered mobile number so we can locate your record.

Account Help Centre The Help Centre in your account panel walks you through how to update contact details, review saved payment methods, and submit a formal data removal request.

What We Collect and Why We Collect It

99buddy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 99buddy, we collect the details you provide during registration — your name, contact number, and email address. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier linked to that

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action. We do not store your full mobile banking PIN or password. We use this data to verify your account, process payments, and respond to support queries. Your payment history through bKash, Nagad, or Rocket is retained for account reconciliation and to meet any audit requirements
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applicable to your region. We may also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual login activity. Sharing your data with third parties happens only where it is needed to process a
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transaction or where we are required to do so under applicable law. Your use of this platform and any data we hold is subject to the laws of your jurisdiction and eligible regions. We do not sell your personal data to marketing companies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at 99buddy

These are the questions we hear most often about how 99buddy handles personal data. If your question is not covered here, contact us through live chat or the support email in your account panel.

We collect your name, registered mobile number, and email address at sign-up. After that, we record transaction references each time you deposit or withdraw via bKash, Nagad, or Rocket.

We share data only where it is needed to process your payment or where local law requires it. We do not sell your information to advertisers or unrelated third parties under any circumstance.

Send a data access request through live chat or the support email shown in your account settings. Include your registered mobile number so we can pull the correct record promptly.

Yes. Submit a deletion request via email or live chat. We will remove your personal data after the mandatory retention period required by applicable law in your region has passed.

We store only the transaction reference and wallet identifier — not your PIN or full account credentials. Access to payment records is restricted to staff who need it for account reconciliation or dispute resolution.

We use session cookies to keep your login active and remember your lobby position. You can clear or block cookies in your browser or device settings, though doing so will end your active session.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us App99buddy App

How 99buddy Handles Your Personal Data

How We Protect and Manage Your Information

Account Security

Cookies and Session Data

Data Retention

Request and Correction Rights

Contact Us About Your Privacy

Common Questions About Your Privacy at 99buddy

01 What personal data does 99buddy collect when I open an account?

02 Does 99buddy share my data with other companies?

03 How can I see what data 99buddy holds about me?

04 Can I ask 99buddy to delete my account data?

05 How does 99buddy protect my bKash or Nagad payment details?

06 Does 99buddy use cookies and can I turn them off?

Privacy Policy

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