Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use your 99buddy account — covering deposits via bKash, Nagad, and Rocket, game access, withdrawals, and account conduct.

Account holders onlybKash, Nagad, Rocket applyBangladesh-eligible regionsSubject to local lawUpdated without prior notice
99buddy Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear or you believe your account has been handled incorrectly, contact our support team before taking further action. We handle terms-related queries separately from general account help so you get a focused response. Availability depends on your region and the nature of your query.

Live Chat Start a live chat session directly from your account dashboard. Terms and account-conduct queries are handled by a dedicated queue, not the general inbox.
Email Support Send a detailed message to our support address if your query involves account documentation, wallet verification, or a formal terms dispute. Include your registered mobile number.
Account Help Centre The Help Centre inside your account covers the most common terms questions — wallet limits, account restrictions, withdrawal holds, and what triggers a review.
HOW WE HANDLE THIS

How 99buddy Applies These Terms in Practice

These terms are not just a document — they describe how we actually operate your account day to day. From the moment you deposit via bKash, Nagad, or Rocket to when you request a withdrawal, every step follows the rules set out here. We apply them consistently so your account is handled the same way every time.

Account Security Your account is protected by OTP verification on login and withdrawal requests. We do not process fund movements until the OTP step is confirmed on the registered mobile number.
Wallet Verification Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number registered at account creation. Mismatches trigger a manual review before funds are released.
Data Handling We retain your account data for as long as your account is active and for the period required under applicable law. You can request a summary of stored data by contacting support via live chat or email.
Term Change Requests If you disagree with an updated term, email support before your next deposit. We will note the dispute on your account and respond within the timeframe stated in our support policy.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and what happens when rules are applied to your account. Read these before contacting support — most situations are covered here.

Yes. Every deposit and withdrawal you make through bKash, Nagad, or Rocket is governed by these terms. Wallet limits, verification steps, and processing conditions all fall under this agreement.

Access depends on your local law and eligible regions. If you connect from an ineligible region, your account may be restricted or suspended until eligibility is confirmed. Contact support for clarification.

Yes. Updated terms take effect when published on this page. We do not send individual alerts for every revision, so checking this page regularly is your responsibility as an account holder.

Send a written dispute via the support email, including your registered mobile number and the specific clause you believe was applied incorrectly. We log all formal disputes and respond in writing.

A wallet number mismatch, unusual login activity, or a failed OTP step can trigger a hold. The review process is outlined in the account security section of the Help Centre inside your dashboard.

We retain your data for the period required under applicable law after account closure. To request a summary of what we hold, contact support via live chat or email before or after closing your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.